FAQ
We're delighted you're here and want to ensure your experience with us is as smooth and enjoyable as possible. On this page, you'll find answers to common questions about orders, shipping, and returns.
Our goal is to provide you with clear, helpful information to make your journey with House of Nooh seamless from browsing to unboxing. Whether you're curious about tracking your order, need help with returns, or want to know more about our shipping policies, we've got you covered.
If you can't find the answer you're looking for, please don't hesitate to reach out to our friendly team at info@houseofnooh.com. We're here to help and always happy to assist you.
Thank you for choosing House of Nooh. We hope you enjoy exploring our curated collection of inspired designs for your home.
Orders
How can I track my order?
Once your order has been dispatched, you will receive an email confirming this along with a tracking number so you can keep an eye on your precious cargo!
My order has arrived, but I'm missing something. What can I do?
If you have placed an order and are missing part of it, email us at info@houseofnooh.com as soon as possible, and we will find out what has happened.
My order has arrived damaged or is faulty. Can you help?
Though our brand partners take the utmost care in checking products and packaging orders before dispatch, accidents can happen. If your order has arrived damaged or appears to have a fault, please refer to our Shipping & Returns page for detailed instructions on what to do next.
I have placed an order but haven't received a confirmation email. Where is it?
If you haven't received a confirmation email, it's always best to check your junk or spam folder in case it's got stuck in there! Alternatively, you may have received a text message confirmation if you used a mobile number at checkout. If you still can't find it, email us at info@houseofnooh.com so we can check for any errors and resend.
I would like to cancel my order. How can I do that?
If you would like to cancel your order, email us at info@houseofnooh.com with your order number as soon as possible. Please note we can only cancel orders which have not been dispatched and are not made to order. If your order is already on its way to you, you will need to follow the usual returns process detailed on our Shipping & Returns page.
I have made an error on my order. How do I amend it?
If you have made an error on your order, email us at info@houseofnooh.com with your order number as soon as possible. We can amend the name and shipping address on your order if it has not been dispatched. If you would like to change the order itself, we would have to cancel your order and ask you to place another one. As above, we can only cancel orders which have not been fulfilled.
Can I add a gift note to my order?
If you have ordered a gift for someone else, drop us an email at info@houseofnooh.com with your order number and gift note as soon as you can, and we will ask our brand partner if they can include it.
Do you offer gift wrapping?
Not as standard, as all products are packaged and dispatched by our brand partners. If you are purchasing a gift and would like it gift-wrapped, drop us an email at info@houseofnooh.com with your order number as soon as you can, and we will try to make it happen!
Shipping
How much does shipping cost?
Shipping costs vary and are visible at checkout.
Where do you ship to?
We currently ship to Sweden only, but hope to open up to international markets soon. Be sure to sign up for our newsletter in the footer of our website to be one of the first to find out when!
*If you are based outside Sweden and interested in ordering, please email us at info@houseofnooh.com and we will take it from there!
When will my order be dispatched?
Most orders are dispatched directly from our brand partners within 48 hours unless a lead time is stated on the product page. Please note our brand partners will occasionally close for business and pause fulfilment. This will be clearly noted on their product pages, and your order will be dispatched as soon as they reopen.
How long will it take for my order to arrive once dispatched?
We aim to deliver in 1-2 working days after dispatch. If you haven't received your order and it's been longer than 7 days, please email us at info@houseofnooh.com and we can look into it for you.
What happens if I'm not in to receive my order?
If you are out when the shipping company tries to deliver your order, they will either leave a notice and deliver your order to a local access point for collection, or reattempt delivery the following day if you don't live near an access point. If your order is being shipped with a different courier or you're unsure, check the tracking number for more information or get in touch with us at info@houseofnooh.com.
I received an email saying my order has been delivered, but it hasn't. Where is it?
If you have received a delivery notification, but your order hasn't arrived, it has most likely been delivered to an access or collection point due to a failed delivery attempt. The courier should leave a notice with more information, or you can check the tracking number to see where your order has been delivered to. In the rare situation that an order has been marked as delivered but hasn't arrived or been delivered to a collection point, please email us at info@houseofnooh.com as soon as possible (no later than 14 days) so we can open an investigation with the courier.
I think my order has been lost. What do I do?
If you haven't received your order and the tracking information hasn't updated since it was dispatched, please email us at info@houseofnooh.com as soon as you realize so we can look into it further and open an investigation with the courier. We ask that you kindly bear with us while the courier looks into the whereabouts of your order as they often locate it after an investigation is opened.
Returns
What is your returns policy?
We hope you are happy with your House of Nooh order, but we know some things don't work out. If you would like to return your order, you have 14 days from the date of receipt to notify us on returns. You will have a further 14 days to send your item back to the brand after receiving a response from us. Read more about our returns policy on our Shipping & Returns page.
Are any products excluded from your returns policy?
No. If the product arrives damaged, is faulty or not as described, we will honour our returns policy and/or arrange for a replacement to be sent to you at our cost. Read more about this on our Shipping & Returns page.
Do you offer free returns?
No, the cost and handling of the return is the responsibility of you, the customer, and we ask that you carefully package the products you wish to return and use a tracked shipping method for peace of mind. Please note we are not liable for any damaged or lost returns, and more information about this can be found on our Shipping & Returns page.
Can I exchange a product?
All orders placed on House of Nooh are dispatched individually by our brand partners, so we can't offer exchanges. If you would like to return an item and place a new order, please see our Shipping & Returns page for instructions on how to return your order, and we can advise from there!
How do I return an order?
For detailed instructions on returning your order, see our Shipping & Returns page.
When will I know the brand have received my return?
We ask our brand partners to notify us about your return as quickly as possible so we can issue your refund as soon as they have received it back. We will contact you if there are any issues with your return. If you believe your order has been returned and you haven't received a refund, please email us at info@houseofnooh.com with the tracking number for your return and we will follow up with the brand.
How long will it take for my refund to come through?
Once we have been informed by our brand partner about your return, we will issue your refund and notify you of this by email. Kindly note refunds can take 5 – 10 working days to appear on your account.
Will I be refunded for shipping when I return my order?
We will only refund shipping if your order arrived damaged, with a fault or was returned to us due to failed delivery attempts, and you have chosen not to have it redelivered or receive a replacement. If you are returning your order for any other reason, we will not refund shipping.
What happens if my order is damaged or lost upon return?
Please note you, the customer, are responsible for the safe return of the product to our brand partner. We are therefore not liable for any damaged or lost returns, and more information about this can be found on our Shipping & Returns page.
